Our e-cigarette products can be returned for refund within 14 days from the date of purchase but ONLY if they are still in their original packaging and are unopened and unused. This does not include e-liquids which cannot be returned unless incorrectly supplied or part of an unwanted kit. Please notify us within 48 hours if you receive an incorrectly supplied e-liquid, once opened we cannot accept returns. Sorry no exceptions.
All of the components in a standard e-cigarette have a limited life span and will need to be replaced eventually due to normal wear and tear.
Drip tips, mouthpieces, atomisers, cartomisers and clearomisers are considered consumable items and cannot be returned once they have been opened or used for health and safety reasons. However they are covered by our "dead on arrival" warranty. In the unlikely event that you receive a faulty item please notify us within 48 hours.
Batteries, USB charging equipment and all accessories are covered by our 3 month limited warranty from the date of purchase against manufacturing defects. Accidental damage or faults caused by misuse are not covered.
All products are thoroughly checked and tested before dispatch but in the unlikely event that a product arrives dead on arrival, faulty or you receive an incorrectly supplied item please inform us within 48 hours to arrange an exchange.
Disclaimer: Electronic cigarettes are a smoke free alternative to traditional tobacco products. They have not been medically evaluated as pharmaceutical products and cannot be sold to persons under the age of 18 years. They are not a smoking cessation product nor a nicotine replacement therapy (NRT). Some e-liquids contain nicotine which is an addictive substance. Do not use if you are pregnant or allergic to any of the ingredients, if in doubt please consult your doctor. We are not a pharmaceutical company and we do not produce medical products.